FAQs
How does Camprageous.com work?
When will you receive your order?
All orders are received instantly at Camprageous.com headquarters and will be processed and distributed to our talented vendors within just a few days. If you are ordering in-stock items, they will ship out within 2-5 business days if they are individually ordered. If your order is, or contains custom item (whether a camp/school, name, etc), the normal turn-around is approximately 4-6 weeks, even 8 weeks at the busiest times. As these items are all handled by individual artists, please allow extra time during the holidays (no less than 6-8 weeks out from the date you need it).
What we have learned over the years is that it's so hard for our customers - and their kids - to wait. We wish we could speed up the turn-around process, but every piece is custom-made by hand, and there are quite a few pieces being made at any given time.
Please note: At Camprageous.com we cannot ever guarantee an item by a specific date. We try our best, but since we do not personally make any of the products, we cannot speed up the individuals doing the work. We also cannot control the reliability of UPS, USPS or FedEx. We are always doing our best and want the process to be as seamless as possible.
How is shipping calculated?
Camprageous Gifts ships using UPS, USPS or Fedex for all packages and should arrive between 1-3 business days from when shipped. You will receive an email notification with tracking once items ship. Shipping rates are calculated based on the total dollar amount of your order and where you live. We ship from Long Island, so the farther the distance and the larger the box, the higher the price (based on current UPS, USPS and FedEx prices). For local customers, there is an option to pick up your order (Woodbury, Long Island, NY) for no charge.
Do you charge Sales Tax
Camprageous.com charges sales tax in New York. All other states are currently tax-exempt.
How can I get a coupon code for 10% off?
Sign up for the newsletter to receive 10% off of your order.
We send out periodic emails with featured products, sale items and even more coupon codes.
I want help with my order. How do I reach someone at Camprageous?
Just fill out our Contact Us page and someone should get back to you within 24 hours with the answer to your question. If you want more one-on-one attention, a shopping appointment, etc, we will set you up with a Camprageous rep to help. She can also help with camp appointments, gift registries, etc.
What is your return policy?
All custom items are final sale. You may return non-custom items as long as you notify us within 7 days of the receipt of your package.
If there is an error in your order or if something arrives damaged, please email us at info@camprageous.com immediately. For more information on our refund policy, please look here: https://camprageous.com/pages/refund-policy
What if there is a spelling/size/color error?
If the mistake is ours, we will always fix it for you. If the error is made in placing the order, it will be your responsibility to cover the cost to fix or replace the item, including shipping.